Anonymous
map-marker Hilton Head Island, South Carolina

Free Laptop repair via AOL

BEWARE!!! WARRANTY LOGISTICS...I have a HP DV7 w/Win 7 installed and have sent it to the above anywhere between 5-7 time for a variety of problems, (I lost track), but I can now count that within 2-2&1/2 weeks, something else goes bad. The hard-drive, mother board, video card, etc. have been replaced, (as far as I know). As of today, (7/28/13), my screen is dark and needs to be sent back. I guess you get what you pay for, (see "Free Laptop repair in title screen). Whose problem is this? HP or WL? Luckily, I have an old Gateway on which to write this.
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Anonymous
map-marker Milwaukee, Wisconsin

HP Laptop returned 3 times, not fixed

I have a HP laptop, model Pavilion dv6, purchased from Walmart.com. I had problems with sudden shut down, so i returned the computer to Warranty Logistics 3 times in the 2 years i've had the PC. Each time i received the PC it experienced the same problem again and again, with no attempt by Warranty Logistics to replace the defective item. It has never been fixed correctly and keeps getting returned only for me to continue to lose valuable work and time in sending it back again. Please do not use this company for any warranty service as they do not fix anything!
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Loss:
$800
Anonymous
map-marker Sacramento, California

Warranty Logistics is a JOKE!!!!!!!!!!

It took an entire school semester to finally resolve my isssue! 4 months are you fn serious!! First of all you have to wait a month for the box to ship my laptop, then it takes an addional 2 weeks before they receive your product. I very familiar with their process of repairs because it took them 4 months to repair NOTHING!! They finally deemed my laptop un-repairable after installing 4 motherboards on my sony laptop..... YOU WOULD THINK THAT AFTER THE 2ND MOTHERBOARD FAILURE THEY WOULDVE COME TO THAT CONCLUSION SOONER!... NO.. They would rather delay the process and inconvenience the customer!! TRUST ME ON THIS..THEY DONT CARE ABOUT YOUR WAIT ON YOUR PRODUCT..THEY JUST DONT!!! IF IT WASNT FOR WALMART FEEDING THEM CUSTOMERS, THEY WOULD BE OUT OF BUSINESS BECAUSE THERES NO WAY THEY WOULD SURVIVE ON THEIR OWN MERRITT... WELL TO MAKE A LONG STORY SHORT.. THEY ENDED UP BUYING MY LAPTOP BACK BECAUSE THEY COULDNT DO WHAT THEYRE IN BUSINESS TO DO!!! SO I TOOK MY MONEY TO FRYES ELECTRONICS.. WHEN YOU BRING IN A LAPTOP FOR REPAIR TO THEM THEY GIVE YOU A LOANER ON THE SPOT.. YOU DONT SHIP ANYTHING!
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Loss:
$650
Anonymous
map-marker Greenville, North Carolina

******Beware

It took almost a month to recieve boxes to return items for repair after calling multiple times. When I sent items off they were returned unrepaired stating that I should return them to the manufacturer for repair there is no purpose in purchasing the insurance through Warranty Logistics which is usually sold at Walmart.The customer service reps are very unprofessional and can never get your order correct. You may have to call up to 10 times just to get your order correct. I am very dissatisfied I would recommend just to purchase your manufactur's warranty. *****DO NOT PURCHASE PLAN IT IS A WASTE OF MONEY AND TIME!
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Loss:
$220
Anonymous
map-marker Sioux Falls, South Dakota

Such terrible and rude service!

So I bought my itouch a couple years ago and suddenly the screen didn't work. So I called in and after a half a dozen tries they sent me my label to return it! Once I finally got that sent after they sent it back they didn't do a THING to it! They claimed that there was "water damage" and so they wouldn't cover it. The lady said it can happen from sweat when it has been in my pocket.... Seriously? How full of *** is that? Talk about trying to save a few bucks because they didnt want to fix it.....I'm about just to Walmart all together...
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Loss:
$300
Nevah Ech
map-marker Albany, New York

Mr M Cooper

Have had an Acer laptop, purchased from Walmart in 2010 with an extended warranty. The laptop has gone wrong many times, each time a repair was conducted the laptop came back either not fixed OR with additional problems that were not present prior to sending it to them. I have just had it returned to me again, it is still not working correctly and the warranty expired 9 days after it was returned to me. This time the touch pad doesn't work properly so I have to use an external mouse and also the machine seizes up either momentarily or permanently, requiring a restart. Walmart will not sell me another extended warranty policy and although it was under warranty when "Logistics" had my computer, they won't fix the problems for me that they created. This is completely unacceptable to me. In my opinion, Logistics turnaround is superb, but it's clear that their system diagnostics do are not comprehensive enough. Less speed, more progress please guys. Walmart, if you had any pr sense, you'd replace the computer because it's always been faulty.
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Loss:
$500
Anonymous
map-marker Richmond, Virginia

Sent and 10 days later when returned, not fixed

I sent my computer with direct instructions that the computer latch and plastic screen around latch was broken. It was sent back to me 10 days later with a new latch, but not a fixed screen. I called customer service and requested that they do an overnight shipment of my computer back to them since it was their error. I didn't think I should be without a computer for another two weeks. They refused. I was told on two calls that there are no supervisors for this company. Are you kidding? I was told a rep would call me; none did.
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Alphonzo Yzx
map-marker Russell, Kansas

MS.

purchased the extended warranty, sent into this joke of a warranty place, to find out, they will not fix it due to a crack in screen from being dropped. IM BEYOND PISSED OFF, I SENT IT WITH NO CRACK IN THE SCREEN!!!!!!!!!! The screen was jumping and then went white and a spot appeared. They sent it back without my power cord to top it off, I've now received a new cord, but they will not fix my laptop of less than 1 year old, THAT I DID NOT DROP. I wrote down the names of people I talked to, other than the weasel that HUNG UP ON ME! NEVER AGAIN WILL I PURCHASE ANYTHING IF THE SO CALLED WARRANTY IS THROUGH THIS JOKE OF A PLACE!
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Loss:
$750
1 comment
Guest

If your screen was cracked and you didn't pay the extra $5 for accidental damage due to handling (ADH), the the damage isn't covered. Read your contract. It doesn't have to be dropped to crack a screen.

Anonymous
map-marker Olympia, Washington

Returned someone elses tablet to me

The power button on my tablet broke. I contacted Walmart to get it serviced. They connected me with Warranty Logistics. I did a factory reset of my tablet prior to shipping it off. It took over a month to get back - they used the slowest shipping. I got the tablet back yesterday. I turned it on and guess what - it has someone elses pictures, games, apps, etc.. on it. The checklist said they replaced the main board to fix the issue, did a factory reset and verified everything was working. (According to the manufacurer it should have just been a sinple button/spring replacement). I tried to do a factory reset, but unfortunately the previous owner put a password program on every app except for the photos and kids games. I was finally able to do a hard reset and get it back working - sortof. THe screen was scratched, and the sd card is missing. I contacted Warranty Logistics today and they didn't seem to be real concerned that I got someone elses stuff. They said they would escalate it to service manager, but will see what happens.
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Loss:
$400
Anonymous
map-marker Matthews, North Carolina

They're Idiots!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My high school son who attends college prep boarding school in another state came home for the Christmas holidays. While he was home, his laptop stopped working. We contacted SAMS Club to file a claim. We inquired about the lap top being sent to him at school versus our house once it was repaired. We were told that would be fine. My son left to go back to school on January 2 so I called that day to update the address from our home address to his school address. However, the person who took the call neglected to update this information in all the necessary systems so the lap top was sent to our house any way. We immediately contacted them to let them know. They checked the system and confirmed that my son's address was the one on file. They agreed to have UPS come back to pick up the lap top and return it to them so that it could be shipped to my son. It took a week of calling and speaking to three supervisors before UPS made it to my house. Finally, UPS picked up the lap top and returned it to Warranty Logistics. Once they received the laptop, these idiots ships the lap top back to our house AGAIN! Oh, and supervisors kept promising to call me back and never did. They're customer service sucks!
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Ryan B Yea
map-marker Seattle, Washington

Warranty Logistics Inc. sells extended warranty, does not fix anything...

I paid a premium for an extended warranty for my Ipod Touch. After about a year and a half it's touch screen suddenly stopped functioning. I sent it into the warranty company, and they just sent it back, claiming it had water damage to the audio jack, and therefore the warranty was void due to "water damage." First of all, the ipod has never been wet. Second, there was nothing wrong with the audio jack, but the touch screen was the problem. This is the second time I've sent my ipod in for repairs. The first time it was due to the on/off switch not working, which they said they fixed, but the day I got it back until now that switch has never worked. Now they simply claim the warranty is void. So what was the point in paying for an expensive extended warranty? This company is fraudulent, and completely worthless. Do Not! get an extended warranty from Warranty Logistics Inc. I hear they are the warranty company for Walmart, Target, etc...
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Loss:
$300
24 comments
Guest

Warranty logistics service is just terrible!! I receive nothing but the run around. A red-robin, fraudulent service that was a waste of money out of my pocket!! I will never again purchase this warranty from those guys! Just the worst investment to protect a property item!! I went without my product for months! and I finally get it fast *** repair, and something else is not working! The answer is go to apple!? There seems to always be an excuse why not to repair the unit. Just a waste of time, every since getting back from deployment they have had my ipod touch more than me. they send my ipod touch back to me that doesn't work and tell me its on me that I have to repair it. Basically telling me im SOL. This is just TERRIBLE SERVICE!! Customer, repair and everything about it is just terrible!

The first time sent in was about a crack screen. I get it back repaired with another broken screen with metal shavings underneath. After numerous times sending back and fourth its finally replaced. I was told it was never to have been replaced in the first place. The screen finally gets replaced, but a corner of the screen is chipped off, still not a complete repair job. I'm just happy to get it back in one piece. All the music is gone, and I'm fine with that. I go to download some music, and come to find out the headjack doen't work! I call and send it back out, the delivery takes forever. I come to find out they call me and say its compression damage?! It seems there is always an excuse, that puts the damage on me, that prevents the repair.

The head jack always worked beforehand and after getting the screen finally replaced half-fast the audio jack doesn't work! I call and complain, and told to go to apple?! I dont get how it works before and after getting something repaired half-fast received in that condition am i told to pay out of pocket to go to apple? The audio jack worked before hand and now it doesn't after receiving it from them. I tell them between changing the screen and transit to my house, the audio jack failed and is not covered by you guys? It failed while in your hands, and received to me in that condition!

I get one problem resolved only to have a bigger problem appear. The ipod is basically a paper weight to me right now. I am just fed up with the service I received from them! I will never recommend this warranty company again! I remain very unsatisfied!

Guest

I just had a tablet repaired by them and it only took two weeks and it came back perfect

Babe Gaz

I will never purchase an extended warranty again if it involves warranty logistics!!!!!!!!!!!!! Totally unprofessional!!!! DO NOT SEND YOUR PRODUCT IN FOR REPAIR FOR SEVERAL REASONS:

1. i HAD TO WAIT 2 MONTHS JUST TO RECIEVE THE BOX TO PLACE MY LAPTOP IN FOR SHIPMENT.

2. TAKES 5 BUSINESS DAYS TO ARRIVE AT THE TEXAS FACILLITY, THEN AN ADDITIONAL DAY OR 2 BEFORE A SO CALLED COMPUTER TECH TO DIAGNOSE.

3. THEN YOU HAVE TO WAIT FOR THE PARTS TO BE ORDERED BECAUSE THEY DONT HAVE THEM ON HAND.

4. ONCE THEY RECIEVE THE PART AND REPLACE THE DEFECTIVE PART... THEN YOU HAVE TO WAIT AN ADDIONAL 3 DAYS FOR PERFORMANCE TESTING..WHICH IS A JOKE!!

5. THEN THEY SEND IT BACK AFTER 2 WEEKS... ONLY TO FIND OUT THAT MY UNIT WASNT REPAIRED AT ALL!!

6. SO I HAD TO CALL AND FUSS ABOUT THE LACK OF COMPEDENCY IN THE REPAIR AND HAD TO WAIT 2 WEEKS FOR ANOTHER BOX TO BE SENT.

7. RESEND MY LAPTOP.. ONLY TO FIND OUT THAT THAT I HAVE TO WAIT FOR PARTS TO BE ORDERED.. WHICH IS A MOTHER BOARD, LCD SCREEN AND NOW THEY DISCOVERED A FAULTY LCD CABLE.

8. NOW I HAVE TO WAIT AN ADDITIONAL 5 BUSINESS DAYS BEFORE THAT PART ARRIVES..

9. THEN I HAVE TO WAIT AN ADDITIONAL 3 DAYS FOR PERFORMANCE TESTING BEFORE THEY WILL SHIP IT BACK TO ME.

THIS WHOLE PROCESS HAS BEEN UNPROFESSIONAL TO SAY THE LEAST!! AND NO ONE CARES!!! WALMART WHO SOLD THE EXTENDED WARRANTY DOESNT! WARRANTY LOGISTICS SURELY DOESNT CARE.. BECAUSE THEIR THE PROBLEM..

IF YOU BUY A PRODUCT AT WALMART DO NOT BUY THE EXTENDED WARRANTY!!!!!!!!!!!!!!!!!!!!!!!!!! YOU WILL BE VERY DISSAPOINTED TRUST ME.

NOT ONLY DID WARRANTY LOGISTICS NOT MAKE THE REPAIR THE FIRST TIME!!!

THEYRE TAKING OVER A MONTH TO MAKE THE REPAIR THE SECOND TIME!

DO NOT TRUST THEIR DIAGNOSES!!! BECAUSE THEY FOUND ANOTHER ISSUE WITH MY LAPTOP.

SO WHEN ASKED... WHY WASNT THAT PROBLEM FOUND THE FIRST TIME I SENT MY LAPTOP IN FOR REPAIR... THEY REFUSED TO ANSWER!!!

I STILL HAVENT RECEIVED MY LAPTOP!!! ITS STILL ISNT FIXED!! AND THIS PROCESS STARTED BEFORE CHRISTMAS 2012 AND TODAYS DATE IS 02/25/2013...WTF!!

Alan C Xap
reply icon Replying to comment of Babe Gaz

Go right to the source. i believe her name is Anne Johnson - the Walmart Director of the service plans. Call Bentonville.

Guest

As my name says, I look for quality. I read the terms of my warranty agreement and respect them.

Whoever has a chance to read this, please understand that Warranty Logistics is the worst warranty company and will try to blame any issue on something that isn't covered by your warranty. Please do not make the mistake I made by purchasing a warranty under them.

HUGE MISTAKE!!! RUN WHILE YOU STILL CAN!

Derrick Npw

ive sent my ps3 in for the 3rd time 1st 2 times was for a faulty disc drive didnt fix it the 1st time they said it was do to over heating nothing to do with the disc drive so i sent it back in they fixed the disc drive no i sent it in for a faulty power supply unit i get an email saying theres nothing wrong with it no why would i send it in if there was nothing wrong with it?

Guest

i bought a sony ps3 from walmart and this is the 3rd time ive sent it in the 1st being a disc drive problem they sent it back saying it was over heating which has nothing to do with the disc drive so i sent it back in and they fixed it now i sent it in for a faulty power supply unit i got an email sayin it had been repaired so i called to verify what they fixed and they told me nothing had to be repaired because nothing was wrong with it so my question is if nothing is wrong with it why would i send it in? answer thier dumb ***

Guest

Not sure what happened for others, but I have this company for my Toshiba laptop extended warranty and have had it repaired 4-5 times for things from power cord replacement, HDD failing (new HDD installed), power cord port breaking. They have been great and fast with service and turnaround time for me. I bought the plan through the Marine Corps Exchange.

Guest

Warranty Logistics needs to be held accountable for their service warranty. Call your Attorney General get him to write a letter on your behalf.Go back to the company that you purchased your item from and demand your money back. I purchased my i pod form Target They need to be accountable

Guest

Warranty Logistics is the worst company i have evr dealt with, I Bought my laptop from Office Depot and was told how great this extended warranty is,I bought the upgraded warranty that covers accidental damage. The screen got damanged and when I sent the laptop to warranty Logistics is yet to be returned.

I have called multiple times and all i get from the rep is that we have no status update.

I have spoken to Supervisors which promised to call me back by the end of the day and none of them have, in my opinion if a retail store like Office Depot is going to sell this warranty they ought to have the responsibilty to make sure the warranty company is taking care of the consumer. Anyone interested in a class action law suit?

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terrieann
map-marker Los Angeles, California

Warranty logistics worthless warranty

We purchased TV from HH Gregg 3 years ago and a 5 yr extended warranty. It developed a black line down the center. Maybe 1/8 inch wide. Called they said we had to ship it to repair center. They sent a box by way of UPS. We followed directions exactly. They received it and sent it back saying it was not repairable not covered due to to lcd screen broke. We plugged it in now it was really broke. Called and said we did not ship it this way. They said box was not damaged by UPS. We tried to file claim UPS but they said Warranty Logistics would have to file claim. Of course they said they would not. So we had a working TV when we shipped it now we have nothing. H H Gregg will only give us prorated amount of warranty cost back. $199.00 divided by 5 times time left. NEVER NEVER buy extended warranty. NO one will take responsibility for our damaged television. We probably will never buy new again either. we bought 2nd hand at pawn shop for much smaller price. We can toss when it breaks.
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Loss:
$950
scislander N
map-marker Bluffton, South Carolina

Logistics damaged my tablet.

First of all Walmarts refurbishing warranty certificate has no limit on it but when I called them after a month from purchase, they said it was over after 15 days! So my tab wouldnt come on and I had to send it to this warranty company which I paid to cover it and they sent it back with deep gouges in the screen, I cannot download much, and cannot get apps. It forces closed everytime! They also wiped my tablet clean of all apps, icons, screensavers, etc !!! It doesnt even have a settings icon anymore. I am out $300 and Walmart could care less! I have called both companies, Walmart says they can do nothing for selling me a sub standard unit and Warranty Logistics supervisor said he would have someone call me next week. ?????
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Loss:
$300
1 comment
Diondra Avn

thats prolly not your tablet you recieved back what they do is give u a refurbished not a new table back it tells you in the info that come with waarenty thats why there was no apps and stuff on your tablet and new scratches you nvr seen b4

Di Rbf
map-marker Middletown, New York

Warranty Logistics Packaging NEEDS IMPROVEMENT!

First, I must say that the people I talked to on the phone were polite and genuinely seemed to want to help. The problem seems to be with the other parts of the operation. The company replaced one of the two hard drives. I can understand their not getting it recognized by the computer. I never was able to get the Qosmio X505 to make a whole set of recovery discs. It may have had a less-than-perfect drive from the beginning. I only had a Repair Disc to send along. What I can't abide is the absolutely lousy shipping boxes they use. I added padding to the box they sent me to send the computer to them. They sent the computer back in a larger box than they originally sent me. That was an improvement. But I worried when I saw how the box didn't offer much protection to the computer from the power "cube". Now I find that the top is cracked 2/3s of the way across. At first I thought it was a scratch. I could have lived with that. But a broken cover on the back of the screen isn't going to protect the huge screen. I know, I know, I could duck tape it, but that wouldn't stop it from flexing too much :-
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Loss:
$80
Klye Kuv
map-marker La Grange, Illinois

Warranty logistics is worthless!!!!!!

My PlayStation 3 stopped working, so I contacted Walmart. They setup me to send it into "warranty logistics." OK, they get my information, I send it to them. I'm told I'll get my PS3 back in 10-14 days. OK I got it back 2 weeks later, it comes on so I'm like OK cool. But "system storage not found" I call Sony to see what that meant. They tell me my hard drive was taken out. So I have to send it back to them. I get it back today for a second time, and the same BS! So now I have to send it back for a third time. This is ridiculous. I shouldn't have to send in anything more than once to be fixed. I'm pissed the *** off!!!
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Loss:
$400