On 09/26/13 I contacted Warranty Logistics and explained to Dane that my Kindle Fire won't power up and after trying a couple things he assigned me work order #71168271 and told me to expect a return mailing label sent to me so I could ship my Kindle device back for repair.
After waiting for the label until 10/02/13 I called back and talked to Sharika (excuse my spelling if the name is not correct). She determined Dane had the wrong email address for me and assured me I would get the label in 2 business days or less.
Friday the 4th came and still no label so I called back and talked to Glady's and she verified Sharika had the correct email and told me I would receive the label no later than Saturday morning. Still no label.
I have gone a week and a half since first contacting you and haven't been able to even get a return mailing label much less get my Kindle repaired.
Is there another level of support I can talk to?
Sams Club is a reputable company so when I bought the extended warranty I just assumed it would be a reliable company also.
I will give you my information again in an attempt to get the warranty service I paid for.
My email address is : LAWRENCEHOUSEMAN9@MSN.COM
The following is the rest of my information:
657 Cambridge Dr
Muskegon, MI 49441
Monetary Loss: $200.